Question 1

What's SHIELDBOX?

Accepted Answer

SHIELDBOX is a monthly subscription box designed for the law enforcement professional. Each month, we deliver useful gear, tools, supplies, and training materials tailored specifically for police officers, investigators, federal agents, and security personnel.

Question 2

What types of products are included in a shipment?

Accepted Answer

Each box contains an assortment of products from several categories including:
 
-Police Gear
-Emergency Medical Supplies
-Range Equipment
-Quick Food/Energy Products
-Educational/Training Materials
-Apparel/Accessories
-Survival Tools

STANDARD ShieldBox subscribers receive approximately 4-7 products worth an estimated $85+.

PRO ShieldBox subscribers receive all of the standard items for the month, plus 1-3 additional items. ShieldBox Pro shipments are worth an estimated $170+.

You can upgrade, downgrade, or cancel your subscription at any time.

Question 3

How does the monthly subscription work?

Accepted Answer

As a subscriber, you'll receive a shipment once a month. Here's how it works:
 
-Initial subscribers can sign up for the next month's shipment until the last day of the prior month.
 
-As a subscriber, your box will typically ship out the first week of the month. You can expect to receive the shipment by the 2nd week of the month.
 
-Your subscription will renew for the next shipment on the 15th of the month, starting the month after your initial subscription. 
 
You can cancel at anytime, just make sure to cancel before the automatic renewal on the 15th of the month, or you will be billed and receive the next shipment. Please make sure all your information including your address and credit card info is updated prior to the 15th.

Question 4

Can I send a box as a gift?

Accepted Answer

Yes! You can either send prepaid shipments (6 or 12 months) as a gift, or send gift cards that can be emailed or printed for your recipient. Visit our GIFT PAGE (https://www.theshieldbox.com/gifts-for-police-officers)to get started. 
 
When purchasing a gift, be sure to click the checkbox at checkout that says "This is a gift" and you will have an opportunity to write a personalized message. The boxes will be shipped in branded "SHIELDBOX" boxes. 
 
Click here for gift cards.(https://subscribe.theshieldbox.com/shop/product/1610409502)

Question 5

Are gift certificates available?

Accepted Answer

Yes! You can send gift cards (undefined)that can be emailed or printed for your recipient from the Gear Store.

Question 6

Do you ship internationally?

Accepted Answer

SHIELDBOX subscriptions and Mystery Packs are currently only available to ship within the United States.

Question 7

How does the referral program/ earn a free box program work?

Accepted Answer

In order to qualify for a free box via the referral program the individuals you refer need to become subscribers in order for it to process as a referral.
 
They need to subscribe for at least a month by using your referral link.
 
The free box will automatically process once the three individuals subscribe.

Question 8

What are CopCoins? How do you earn them?

Accepted Answer

CopCoins are loyalty points that can be used towards discounts on new orders or renewal orders. 
 
How to Earn CopCoins:
Become a subscriber: 20 Coins
Monthly Renewal: 20 Coins
One-Time Purchase: 10 Coins
Refer a New Subscriber: 20 Coins
 
CopCoins can be redeemed for:
$10 Off a New Order: 100 CopCoins
$10 Off a Renewal Order: 100 CopCoins
$20 Off a New Order: 200 CopCoins
$20 Off a Renewal Order: 200 Copcoins
$50 Off a New Order: 500 CopCoins
$50 Off a Renewal Order: 500 CopCoins
​
General Terms and Conditions:
1. The Program is offered by the Company and is available to ShieldBox Members only.
2. CopCoins have no cash value and cannot be redeemed for cash.
3. CopCoins are not the property of the member and cannot be transferred.
4. Accumulated CopCoins with ShieldBox will expire after 1 calendar year from the date of issuance. Expired points cannot be reinstated or used for future transactions. It is the responsibility of the user to monitor and redeem points within the specified timeframe.
5. The Company reserves the right to modify or terminate the Program, including the redemption values and earning opportunities, at any time, without notice.
6. Members are responsible for keeping their account information up-to-date and accurate.
7. The Company reserves the right to delete CopCoins and/or terminate a member's account at any time, with or without cause.
8. Members are responsible for ensuring that they have read and understood these terms and conditions before participating in the Program.
9. The Company reserves the right to interpret and apply these terms and conditions in its sole discretion.
10. The Company is not responsible for any errors, inaccuracies, or omissions in the Program or its terms and conditions.
11. The laws of the State of New York shall govern this agreement.
12. Any disputes arising out of or related to the Program or these terms and conditions shall be resolved exclusively by binding arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Contact Information:
If you have any questions about the Program or these terms and conditions, please contact us at info@theshieldbox.com.(mailto:info@theshieldbox.com)