FREQUENTLY ASKED QUESTIONS

What's SHIELDBOX?

SHIELDBOX is a monthly subscription box designed for the law enforcement professional. Each month, we deliver useful gear, tools, supplies, and training materials tailored specifically for police officers, investigators, federal agents, and security personnel.



What types of products are included in a shipment?

Each box contains an assortment of 4-7 products from several categories including: -Police Gear -Emergency Medical Supplies -Survival Tools -Range Equipment -Quick Food/Energy Products -Educational/Training Materials -Apparel/Accessories



When will I receive my shipment?

Your SHIELDBOX will ship out no later than the 10th of the month. You will receive a shipping confirmation with a tracking number. The boxes are shipped out via USPS Priority Mail and will be received 2-3 days after shipping.



When do I get billed?

Upon first subscribing, you will be billed for the first shipment immediately. Thereafter, you will be billed on the 15th of the month, beginning the month after your initial subscription.



Do you offer pre-payment options or annual subscriptions?

No, we currently only offer month-to-month subscriptions.



Do you ship internationally?

SHIELDBOX subscriptions are currently only available to ship within the United States. We have International Mystery Boxes which are one-time purchases available internationally. Click here to find out more about the International Mystery Boxes.



Can I send a box as a gift?

Yes! You can either send shipments as a gift, or send gift cards that can be emailed or printed for your recipient. To send a box as a gift, enter your billing information and enter the recipient's address for the shipping location. Be sure to click the checkbox at checkout that says "This is a gift" and you will have an oportunity to write a personalized message. Your have the option of purchasing a one-time shipment, or processing an auto-renewing supbscription for the recipient. The boxes will be shipped in branded "SHIELDBOX" boxes. Click here for gift cards.



How do I cancel a subscription?

You can Login to your account and modify your existing subscriptions. Click "MY ACCOUNT" and select "EDIT" under "Your Subscriptions."" There will be an option located at the bottom left to cancel your subscription. You can cancel or skip shipments at any time. You'll need to cancel the subscription prior to the 15th of the month, or else you will be billed and receive the next shipment.



Can I skip a month?

Absolutely! You can Login to your account and modify your existing subscriptions. Click "MY ACCOUNT" and select "EDIT" under "Your Subscriptions." There will be an option located at the top right to skip the next shipment. You can cancel or skip shipments at any time. In order to skip the next shipment, be sure to make the change before the 15th of the month.



Can I return a shipment?

Sorry, once received, a shipment is nonrefundable. If the shipment contains defective products, contact us at info@theshieldbox.com and we will make things right.



What do I do with a damaged or defective item?

If the shipment contains damaged or defective products, contact us at info@theshieldbox.com and we will make things right. We will send out a replacement item, or offer a partial refund if the product is no longer available.



Are gift certificates available?

Yes! You can send gift cards that can be emailed or printed for your recipient from the Gear Store.



How does the monthly subscription work?

As a subscriber, you'll receive a shipment once a month. Here's how it works: -Initial subscribers can sign up for the next month's shipment until the last day of the prior month. -As a subscriber, your box will typically ship out the first week of the month. You can expect to receive the shipment by the 2nd week of the month. -Your subscription will renew for the next shipment on the 15th of the month, starting the month after your initial subscription. You can cancel at anytime, just make sure to cancel before the automatic renewal on the 15th of the month, or you will be billed and receive the next shipment.



What are CopCoins? How do you earn them?

CopCoins are loyalty points that can be used towards discounts on new orders or renewal orders. How to Earn CopCoins: Become a subscriber: 20 Coins Monthly Renewal: 20 Coins One-Time Purchase: 10 Coins Refer a New Subscriber: 20 Coins CopCoins can be redeemed for: $10 Off a New Order: 100 CopCoins $10 Off a Renewal Order: 100 CopCoins $20 Off a New Order: 200 CopCoins $20 Off a Renewal Order: 200 Copcoins $50 Off a New Order: 500 CopCoins $50 Off a Renewal Order: 500 CopCoins



How does the referral program/ earn a free box program work?

In order to qualify for a free box via the referral program the individuals you refer need to become subscribers in order for it to process as a referral. They need to subscribe for at least a month by using your referral link. The free box will automatically process once the three individuals subscribe.



I placed an order by accident/ there is a mistake in my order.

If you mistakingly placed an order or there is an error in your order please email us at info@theshielbox.com so we can correct the error/ assist you.



I placed an order for a subscription, but canceled immediately, will I still recieve a box?

Yes. Once you place an order for a subscription the system will automatically process a charge and schedule you to recieve a box. If you cancel the subscription you are preventing future renewals and charges, but you will still recieve your initial box. If you need to cancel a shipment after payment, please email us at infor@theshieldbox.com so that we may assist you.



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