FREQUENTLY ASKED QUESTIONS
SHIELDBOX is a monthly subscription box designed for the law enforcement professional. Each month, we deliver useful gear, tools, supplies, and training materials tailored specifically for police officers, investigators, federal agents, and security personnel.
What types of products are included in a shipment?
Each box contains an assortment of 4-7 products from several categories including:
When will I receive my shipment?
Your SHIELDBOX will ship out no later than the 10th of the month. You will receive a shipping confirmation with a tracking number. The boxes are shipped out via USPS Priority Mail and will be received 2-3 days after shipping.
When do I get billed?
Upon first subscribing, you will be billed for the first shipment immediately. Thereafter, you will be billed on the 15th of the month, beginning the month after your initial subscription.
Do you offer pre-payment options or annual subscriptions?
No, we currently only offer month-to-month subscriptions.
Do you ship internationally?
SHIELDBOX subscriptions are currently only available to ship within the United States.
Can I send a box as a gift?
Yes! You can either send shipments as a gift, or send gift cards that can be emailed or printed for your recipient.
How do I cancel a subscription?
Can I skip a month?
Absolutely! You can Login to your account and modify your existing subscriptions. Click "MY ACCOUNT" and select "EDIT" under "Your Subscriptions." There will be an option located at the top right to skip the next shipment. You can cancel or skip shipments at any time.
Can I return a shipment?
Sorry, once received, a shipment is nonrefundable. If the shipment contains defective products, contact us at firstname.lastname@example.org and we will make things right.
What do I do with a damaged or defective item?
If the shipment contains damaged or defective products, contact us at email@example.com and we will make things right. We will send out a replacement item, or offer a partial refund if the product is no longer available.
Are gift certificates available?
Yes! You can send gift cards that can be emailed or printed for your recipient from the Gear Store.
How does the monthly subscription work?
As a subscriber, you'll receive a shipment once a month. Here's how it works:
What are CopCoins? How do you earn them?
CopCoins are loyalty points that can be used towards discounts on new orders or renewal orders.
How does the referral program/ earn a free box program work?
In order to qualify for a free box via the referral program the individuals you refer need to become subscribers in order for it to process as a referral.
I placed an order by accident/ there is a mistake in my order.
If you mistakingly placed an order or there is an error in your order please email us at firstname.lastname@example.org so we can correct the error/ assist you.
I placed an order for a subscription, but canceled immediately, will I still recieve a box?
Yes. Once you place an order for a subscription the system will automatically process a charge and schedule you to recieve a box. If you cancel the subscription you are preventing future renewals and charges, but you will still recieve your initial box. If you need to cancel a shipment after payment, please email us at email@example.com so that we may assist you.